Job Purpose:
The Loyalty Discount Program & EPP team member will be responsible for driving the development of the loyalty discount program, analyzing market trends, and managing the growth of card-related projects, including special offers and customer loyalty initiatives. The role will involve working closely with external vendors, identifying new opportunities, and ensuring that all services and products offered meet customer needs and exceed expectations.
Main Duties & Responsibilities:
Drive the development of new card-related projects and initiatives.
Attract new merchants, finalize cooperation agreements, and manage relationships with participating merchants in card programs. Continuously seek new business opportunities and perform market research to understand customer needs.
Oversee the instant discount program for cardholders, ensuring the best offers are available to clients while maintaining accurate data on promotional pages.
Work with the Marketing Department on the design and launch of marketing campaigns.
Manage loyalty program projects, including negotiating agreements with external service providers for new initiatives.
Participate in market analysis and benchmarking, offering insights to create new credit card products and services.
Monitor credit card delivery and activation for customers, ensuring smooth processing.
Coordinate with local service providers and international card companies to manage card-related services.
Collaborate with relevant departments on content and SMS messaging related to credit cards for customers.
Job Purpose:
We are seeking a dedicated Customer Services Officer to join our team. This role involves offering and delivering high-quality banking services that meet and exceed customer expectations. The position will require marketing and promoting the bank's products and services through direct and cross-selling, contributing to the achievement of branch targets, and enhancing the customer base and revenue streams. Additionally, the role will focus on nurturing customer relationships, ensuring that customer files are regularly updated, and actively attracting new clients by effectively promoting the bank's offerings.
Main Duties & Responsibilities:
Identify customers' needs and provide suitable banking products or services that meet their requirements.
Proactively promote and sell the bank's products and services, striving to increase cross-selling opportunities to both current and potential customers in order to achieve sales targets and expand the customer base.
Handle customer inquiries and requests professionally, ensuring that all account-related, product, and service queries are addressed to provide a high level of customer satisfaction.
Monitor customer accounts regularly, flagging any unusual activities, and report these to the relevant departments in accordance with established protocols and guidelines.
Maintain and update customer files to ensure accurate and up-to-date records are kept.
Contribute to achieving branch goals by actively seeking opportunities for new customer acquisition.
Job Purpose:
We're currently looking for Innovation Marketing Manager to lead the marketing strategy for Qawn, Jordan's first social payment app powered by Jordan Ahli Bank. Qawn is revolutionizing digital banking by being Social, Smart, and Secure, offering effortless financial experiences through quick transactions and social payments.
Main Duties & Responsibilities:
Develop and implement comprehensive marketing plans increase brand awareness, drive customer acquisition, and enhance customer loyalty.
Coordinate and manage all marketing activities, including advertising, social media, email marketing, events, and PR campaigns.
Collaborate with internal teams to create engaging content across various channels, including websites, blogs, and social media.
Monitor and analyze the effectiveness of marketing campaigns, adjust strategies as needed, and report on key performance metrics.
Supports marketing and growth strategies: Provides support in developing and implementing marketing and growth strategies to drive organizational objectives.
Job Purpose:
Ahli Bank is seeking experienced SME Relationship Managers for our Business Center in Irbid. The successful candidates will be responsible for managing and nurturing relationships with SME clients, ensuring high levels of customer satisfaction and loyalty by delivering excellent service. The role involves assessing client needs and providing tailored financial and advisory solutions in line with bank policies. Additionally, candidates will be expected to achieve targets, attract new clients, and strengthen relationships with existing ones. Monitoring and following up on the client portfolio while adhering to internal procedures will also be key responsibilities.
Main Duties & Responsibilities:
Prepare and regularly update the pipeline of the new relationships of SMEs clients and the existing clients to expand the relationships with them.
Visit the clients on field and gather the required documents needed by the bank to properly understand the client’s business and needs and provide the best solutions.
Continuous striving to achieve the targets upon the pipeline on time and with the highest quality, by attracting new customers and developing the portfolio of existing customers with direct facilities, indirect facilities, deposits, CASA, and other different banking products.
Managing the customer’s portfolio and provide the best banking advisory services needed to the clients.
Filling of the credit reports of the clients and fill / analyze the customer’s and group’s indicators (like: KYC, company’s structure, ownership, facilities details, account’s conduct, financial analysis, credit analysis, risk rating, profitability, etc). and provide the best recommendation to the business center manager and credit committee.
following up on the package submitted to the committees and following up on the documentation, execution, and disbursements of facilities upon procedure.
Monitoring the credit portfolio and all early warning signals on it, and following up on past dues, and working to best solve and minimizing them upon policy.
Managing the portfolio revolving limits and their expiry dates and following up on them in order to renew them on timely manner upon procedure and upon the client’s needs.
Following-up on of the portfolio and the opportunities available to attract new clients and expand the existing relationships, in addition to monitoring the utilization of their balances, the granted ceilings and their credit ratings, and continuous communication with clients and identifying their financial and advisory needs.
Participate in supporting the daily tasks in the Business Center and work in a team spirit to achieve the required goals and provide the best service to the clients.
Job Purpose:
We are seeking an experienced Senior Java Engineer with 5+ years of hands-on development experience to architect and build scalable, high-performance applications for mission-critical FinTech systems. This role offers the opportunity to work with cutting-edge technologies in the FinTech and digital banking space. You will collaborate with cross-functional teams to design, develop, and deploy robust solutions, ensuring they meet both business needs and technical specifications. Proficiency in AWS, with a deep understanding of cloud-native development, is highly valued. If you’re looking to make an impact in digital finance, we want you on our team!
Main Duties & Responsibilities:
Architect and develop high-throughput, low-latency applications for mission-critical financial services with an emphasis on performance, security, and scalability.
Lead all phases of the software development lifecycle, from concept and design to testing and deployment.
Mentor and guide junior engineers, sharing best practices, conducting code reviews, and fostering a culture of continuous learning.
Write clean, efficient, and well-documented code while adhering to best practices and design patterns.
Ensure all systems are designed to meet high-availability and performance requirements, ensuring compliance with technical specifications and standards.
Drive continuous improvement initiatives by evaluating new technologies and approaches, presenting them for architectural review.
Actively participate in code reviews, pair programming, and collaborative problem-solving with cross-functional teams.
Summary:
The Alliances Assistant Manager will build and retain relationships with the bank’s partners to drive revenue and value. This role closely collaborates with the internal teams and the partners teams to facilitate and develop strong, lucrative, and positive relationships. A significant portion of this role will be dedicated to managing and expanding our network of partners.
Main Duties & Responsibilities:
Identify opportunities through partners and bring them into the alliances pipeline.
Work closely with partners to drive business opportunities.
Manage and expand existing partner relationships as well as seeking out new ones.
Develop business plans with each partner and ensure their successful execution.
Manage coordination between partner technical resources and the bank’s internal professional services and developer teams.
Maintain and expand a network of contacts within each partnership categories.
Work with marketing team on events to establish tone, direction, content, and logistics.
Act as focal point of contact with partners and facilitate the discussion with other internal departments and the partner.
Regularly evaluate the performance of each partnership against a set of predefined KPIs.
Day to day Account Management responsibility and cross functional partnership lead for a set number of strategic partnerships.
High level and detailed project planning and tracking including timeline, quality, scope, resources, dependencies – both in the context of technical or business / procurement activities.
Responsible for driving continuous improvement activities and monitoring the execution of the agreed improvement action plans.
Other partner development duties as assigned.
Summary:
The Direct Sales Officer will be responsible for expanding the customer base by retaining existing clients and attracting potential new customers. The role aims to increase the bank's market share and maximize profitability, aligning with the bank’s overall strategic marketing objectives.
Main Duties & Responsibilities:
Conduct field visits to target customer segments, preparing reports on each visit and submitting them to the line manager.
Promote and sell the bank's products and services while increasing cross-selling efforts to both current and potential customers to achieve sales target.
Provide prompt and effective services to customers, ensuring their needs and expectations are met while adhering to quality service standards.
Address and resolve any customer issues promptly, coordinating with the line manger when necessary.
Respond to all customer inquiries in a timely and professional manner.
Prepare and submit detailing sales activities and progress toward financial targets.
